Terms of Service
These Terms of Service ("Terms") govern your access to and use of the PracticeSteady™ platform, websites, and services (collectively, the "Services"), provided by PracticeSteady ("PracticeSteady," "we," "us"). By using the Services or clicking to accept, you ("Customer," "you") agree to these Terms on behalf of your dental practice or organization.
1. The Services
PracticeSteady is a single, integrated platform that we build and operate for independent dental practices, including a hosted website, online booking, automated patient communications, in-house membership tools, reputation and recall automation, a Virtual Patient Assistant, and AI/search visibility. Specific capabilities depend on your subscription plan and add-ons.
2. Accounts and acceptable use
You are responsible for the accuracy of the information you provide, for activity under your account, and for keeping login credentials secure. You agree not to misuse the Services, including by attempting to disrupt them, reverse-engineer them, resell them, or use them to send unlawful, harassing, or deceptive content.
3. Fees, billing, and "live before you pay"
- Plans are billed monthly or annually as selected, in U.S. dollars, and are month-to-month unless stated otherwise.
- Your website and online booking are stood up and approved before your first full payment ("live before you pay").
- A one-time implementation fee may apply and is waived for annual plans.
- Fees are non-refundable except where required by law. You may cancel at any time; cancellation stops future renewals.
- For patient membership programs, a per-payment processing fee applies as described at sign-up; PracticeSteady acts as the merchant of record for those payments.
4. Your content and patient data
You retain ownership of the content, logos, and information you provide. You grant us the rights needed to host, display, and operate the Services on your behalf. Protected health information is handled under a separate Business Associate Agreement — see our BAA and the Privacy Policy.
5. Intellectual property
PracticeSteady, the PracticeSteady logo, and the platform, software, and content we provide are owned by PracticeSteady and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. No rights are granted except as expressly stated.
6. Third-party services
The Services run on third-party infrastructure (for example, cloud hosting, payment processing, messaging, and AI providers). Your use may also be subject to those providers' terms. We are not responsible for third-party services we do not control.
7. Disclaimers and limitation of liability
The Services are provided "as is" without warranties of any kind, to the extent permitted by law. PracticeSteady is a marketing and operations platform and does not provide medical, dental, legal, or tax advice. To the maximum extent permitted by law, our total liability for any claim relating to the Services is limited to the fees you paid in the twelve months before the claim.
8. Term and termination
These Terms apply while you use the Services. Either party may terminate per the plan terms. We may suspend or terminate access for non-payment or material breach. Upon termination, your right to use the Services ends; certain provisions survive (including fees owed, IP, disclaimers, and limitations of liability).
9. Changes
We may update these Terms; material changes will be posted here with a new "last updated" date. Continued use after changes means you accept them.
10. Contact
Questions about these Terms: hello@practicesteady.com.